FAQ

FAQ – Frequently Asked Questions

1. How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–10 business days depending on your location.

2. Do you ship worldwide?
Yes, we ship worldwide. Shipping times may vary slightly depending on your country.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided.

4. What if I entered the wrong address?
Please contact us immediately at info@maelxo.com If your order has not been shipped yet, we can update the address. Once shipped, we cannot guarantee changes.

5. Can I cancel or change my order?
Orders can only be changed or cancelled within a short window after being placed. Contact us as soon as possible and we’ll do our best to help.

6. What payment methods do you accept?
We accept all major credit and debit cards. Your payment information is processed securely.

7. Are your products authentic?
Our products are designer-inspired pieces, offering a similar luxury aesthetic at a more accessible price point.

8. What comes with the product?
Most items come with protective packaging such as dust bags and tags. Boxes are not included to keep shipping efficient and costs lower.

9. What is your return policy?
We accept returns in accordance with our Refund Policy. Please review the full policy for details on eligibility and timeframes.

10. What if my item arrives damaged or incorrect?
If there is an issue with your order, please contact us at info@maelxo.com with photos and your order number, and we will resolve it promptly.

11. Will I have to pay customs or import fees?
Depending on your country, customs or import fees may apply. These charges are the responsibility of the customer.

12. Why does my tracking not update immediately?
Tracking updates may take a few days to appear after shipping. This is normal while the parcel is in transit between facilities.

13. Do you offer refunds?
Refunds are issued according to our Refund Policy. Please review it for full details.

14. How can I contact you?
You can reach us anytime at info@maelxo.com Our support team will get back to you as soon as possible.